Frequently Asked Questions

How do I open a PDF file?

Some of our online services produce files that are in PDF format. For help opening .pdf files, please read our "Help with PDF Documents".

What are cookies and what should I know about them?

Cookies are small text files that a web server may ask your web browser to store, and to send back to the web server when needed. Find out more information on cookies.

How do I best use the search bar?

Enter one or two keywords that best describe your search. And click on the search button. You will receive a list of results that most closely match your keywords.

What is RSS?

RSS is a popular way to pull in news and information from across the Web. "Really Simple Syndication" enables Web sites and blogs to send you content updates automatically. Read more about RSS.

Are there any mobile apps available on RI.gov?

RI.gov does feature android and iPhone apps. You can find where to download them here.

Where can I find a list of all online services?

Here is a list of all online services.

How do I become a RI.gov subscriber?

What is Rhode Island Interactive?

A private sector company, Rhode Island Interactive, employs the RI.gov staff. Rhode Island Interactive is a wholly owned subsidiary of NIC USA, a publicly held company and the largest developer of eGovernment solutions in the nation. Find out more about RI.gov and Rhode Island Interactive.

How do I contact RI.gov?

Contact us by email at rihelp@egov.com or by phone during business hours at (401) 831-8099 x260 or toll free at (888) 831-8099.

I lost my saltwater fishing license, how can I get a replacement?

You may reprint your saltwater fishing license at no charge here.

I am trying to renew my vehicle registration renewal and I'm getting an error message "The information you entered does not match your registration record.." What should I do?

Find your previous vehicle registration and type the name, address, and plate number exactly as it appears.

I bought a copy of my motor vehicle record but I can't find it. How do I get a new copy?

Citizens who have purchased access to their motor vehicle record but or have misplaced their copy, please access the service by entering in your validation code for access. *Note: You will have access for 180 days post date of purchase.

How do I find contact information about an agency?

Users can go directly to the agency site to find out contact information by accessing our agency A-Z list.

I lost my login credentials for the Business Registration service, how do I recover my username and password to complete my registration?

Under the username and password fields, there is a "Forgot your Password" link. Click the link and enter your last name and email address to recover your login.